BAHASA INGGRIS BISNIS1

LETTER OF COMPLAINT FULLBLOCK STYLE

Hera Fitriani

A. Carya Graha Street No.11

Bali, Singaraja, 81116

021-1234567

06 April 2011

Four Season Hotel

Kuningan Street

Jakarta, 10230

Dear Sirs,

My name is Hera Fitriani and I frequently travel throughout the year as I am a sales representative for the company I work for. While traveling, I usually always seek to stay at the Four Season. I do so because in the past, your employees exemplify outstanding customer service. However, that last time I stayed at the Four Season, I was highly disappointed and unsure if I will ever stay at another Four Season again.

During in Kuningan, Jakarta, hotel room 504, on 01 April 2011, at Four Season was rocky from the on-set. From check-in to check-out I experienced numerous problems that I just cannot let go untold. When I first walked up to the desk to check-in the woman behind the desk was on the phone. I waited patiently for over 20 minutes for her to even acknowledge I was even there. When she did get off the phone, I overheard her say to the person on the other line "Honey, I gotta go. This old lady is giving me dirty looks!" I assure you I did not give her dirty looks, I was just looking at her to see if she was going to give me some kind of instructions like 'just a minute, I'll be right with you'. Forty minutes later I finally inserted my key card into the lock of my room door. I was immediately knocked back from the sight and smell of the room. Obviously she put me in a room that had not yet been cleaned but this room was not just dirty, it was horrendous! It took another 30 minutes for her to change me over to a different room. Mind you that there were not any other customers that she attended to during this time and it was after 4:00 pm.

I let all this go and set about preparing for bed as I had a very early breakfast meeting the following morning. However, little did I know that my problems had just begun? Several rooms on my floor were extremely loud through-out the entire night. When I tried to complain to the Front Desk the next morning, I was told that there was nothing that they could do about it. This nightly noise continued for 3 of the 5 days of my stay. While this in itself is intolerable, every day of my stay I had to go to the front desk and inquire why my room had not been cleaned during the day while I was out. Each day they told me that they were going to get to me soon.

This is by no means is an exhaustive list of the poor customer service I during this stay. This stay at Four Season was costly and it is unacceptable to be treated in this manner. I hope that this is a one-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.

Sincerely,

Hera Fitriani

BUSINESS LETTER SEMIBLOCK STYLE

                                                                    Blacklist Stationery Ltd

                                                                    Mahakam Road, Jakarta 14042

                                                                    021-8888555

                                                                   19 September 2010

Ms. Hera Fitriani

TurtleRun Ltd

Green Hornet Street 12

Bandung, 22211

Dear Ms. Hera,

          Thank you for ordering 20 cases of premium paper from Blacklist Stationery Ltd. Your order has been shipped and should reach you within the next five business days.

          Find enclosed your total bill for the above order amounting to Rp. 2.000.000,- and the check for Rp.500.000,- is your refund. Because you paid in advance, we are giving you 3 percent cash discount and we also are paying for shipping and handling.

           Blacklist Stationery is pleased to add you to its list of customers. We look forward to your next order.

                                                                                                Sincerely,

                                                                                         Priesca Sieranova

                                                                                         Customer Service

PASSIVE VOICE

• STEAL
  Active: He was stealing my heart
  Passive: My heart wa being stolen by him

• REPAIR
  Active: I will repair my mistake is not taking the job
  Passive: My mistake is not taking the job will be repaired by me
• DRIVE
  Active: He drive his car too fast so that an accident
  Passive: The car is driven by him too fast so that an accident
• KNOCK
  Active: A car knocked him down
  Passive: He was knocked down by a car.
• HOLD
  Active: We will hold your secret until we die
  Passive: Your secret will be held by us